Unable to Add Printer
Check the connections
If the printer screen is not lit, the printer simply has no power. Assuming that the mains socket is functional and/or that the power strip is on, the first thing to do is to check that the power cord is fully inserted on the printer side. Indeed, the plug of the printer power cords never fits all at once, you always have to force a little to plug it in completely.
Any damaged, outdated or simply incompatible driver can disrupt the connection between the printer and the computer. To ensure that the driver associated with the printer is compatible, it must always be installed from the disc supplied with the printer or downloaded from the official website of the manufacturer.
Restart the Print Spooler
The print spooler is a service built into Windows that allows the operating system to manage print jobs.
It allows in particular the management of the queue of print jobs, without which you would be forced to wait for the end of a print before being able to perform another one. Thanks to the spooler, you can easily launch several prints, while continuing to use your computer freely.
Nevertheless, it can sometimes happen that the print spooler has different bugs, preventing the printer from working properly. Fortunately, it is usually enough to restart the service for everything to work normally again.
To access the “print spooler” service:
Right-click on the start menu and click on “Computer Management”.
Pull down the “Services and applications” menu then click on “Service”. Then scroll down the list to find the “Print Spooler” service.
Right-click on it and click “Stop”.
Right-click on it again and click on “Start”.
The Printer Does Not Print
Unblock Print Queue
It may happen that the printer does not print what you ask it to. You click on the “Print” button but nothing comes out of the printer.
It is often the print queue that is in question, which must then be unblocked before being able to restart the print jobs.
To access the print queue:
Access the “Printers & Scanners” menu by typing “Printers” in the Windows search bar, then press enter.
Then select your printer and click on “Open the queue”.
Right-click on your file and click “Cancel”.
If you have several files waiting to be printed, click on “Printer” at the top left and then click on “Cancel all documents”.
Then start your impressions again as usual.
Empty the Spool/PRINTERS Folder
Start by stopping the print spooler.
Go to “Computer Management” (right click on the start menu), then to “Services and Applications” and finally “Services” and scroll down to select the “Print Spooler” service.
Right-click then click “Stop”. Leave this window open so that you can restart the spooler after the operation.
From the file explorer, go to the following address (you can copy and paste): C:\Windows\System32\spool\PRINTERS
Delete all content (if folder is not empty).
Relaunch the print spooler from the previous window (right click then “Start”)
Try printing again.
Common Hardware Problems and Solutions
Poor Print Quality/Dull Colors/Horizontal Banding
Poor print quality can be caused by the software settings of the printer (selection of resolution, paper, etc.).
If the software settings are correctly configured, but the printer output is poor, then it may be due to the following reasons.
Cleaning and Calibrating the Printer
First of all, start by running your printer’s automatic maintenance programs. These are available from the printer’s control screen or from the printer’s operating software.
The Paper Used is Incompatible with the Printer
Check the type of paper you are using. This must be of good quality and of dimensions consistent with the printer.
Defective/Empty Ink or Toner Cartridge
In the case of an inkjet printer, a message may warn you of the faulty cartridge. This may be exhausted, incompatible, or placed in the wrong location.
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